Return & Refund Policy
At our company, we strive to provide premium-quality perfumes, incense, and dhoop products. Your satisfaction is our top priority. Please read our return and refund policy carefully before making a purchase.
1. Eligibility for Returns
- Returns are accepted within 7 days from the date of delivery.
- Products must be unused, unopened, and in their original packaging to be eligible for a return.
- Perfumes, incense, and dhoop that have been opened or used are non-returnable for hygiene and safety reasons.
- Items damaged during shipping are eligible for a return or replacement. Customers must provide photo evidence of the damage.
2. Non-Returnable Items
- Opened perfumes or fragrance products.
- Customized or personalized products.
- Products that are used or damaged after delivery.
3. Return Process
- To initiate a return, contact our customer support team at info@1910fragrance.com within 7 days of delivery.
- Provide your order number, product details, and reason for return.
- Our team will review your request and provide instructions for returning the product.
- Customers are responsible for shipping costs for non-defective returns unless the item was delivered damaged or incorrect.
4. Refunds
- Refunds will be processed after the returned product is received and inspected.
- Approved refunds will be credited to the original payment method within 7–10 business days.
- Shipping charges are non-refundable, except in cases of damaged or incorrect products.
5. Exchanges
- Exchanges are possible only for products of equal value.
- Contact our support team at info@1910fragrance.com to request an exchange.
- The process and eligibility criteria are the same as for returns.
6. Damaged or Defective Products
- If you receive a damaged or defective item, contact us at info@1910fragrance.com immediately, including photos of the product and packaging.
- We will arrange for a replacement or full refund at no extra cost to you.
7. Contact Us
For any questions regarding returns, refunds, or exchanges, please reach out to our customer support team at:
Email: info@1910fragrance.com